Our Human Resources Portfolio

Kate is the executive vice president of human resources and labor relations at United Airlines, where she is responsible for the transformation of the company’s culture by leading a global team of over 800 professionals. Kate oversees talent acquisition, development, retention, fostering high-performing teams that prioritize customer satisfaction in all of United’s operations and collaboration with labor partners, with a focus on enhancing the employee experience.

Previously, Kate served as United’s senior vice president of customer service delivery and chief customer officer, where she played a pivotal role in unifying the customer journey from booking to arrival. Joining the airline in 1998, Kate has a history of leadership in various capacities, including serving as vice president for the office of the CEO, where she worked alongside former CEO Oscar Munoz to align and advance strategic initiatives across the company. Kate has also held roles leading the corporate real estate organization and in procurement.

In addition to her corporate responsibilities, Kate serves as a board member for State Farm Insurance, is an advisory board member of P33 Chicago and serves as a Leadership Greater Chicago Daniel Burnham Fellow. Her academic credentials include a bachelor’s degree in finance from DePaul University in Chicago and a master’s degree from Loyola University of Chicago’s Graduate School of Business.